VIEC’S PRIVACY POLICY
VIEC respects the privacy of all parties with
whom we deal. VIEC adheres to the principles contained in Australia’s Privacy
Act 1988 (Cth).
Collection of personal information: VIEC
collects students’ personal information insofar as it is necessary for
processing applications and otherwise efficiently performing services sought by
students. Information typically collected would include; name, address, contact details, educational background, family contacts, credit card
details and Visa details. VIEC does not collect superfluous personal information in order
to create a database for any other party’s use.
Use of personal information: VIEC will
normally only use your personal information in connection with the service you
require. In most cases, this will be in connection with applications to
educational institutions and for visa applications. Some of the information could be used in VIEC promotional materials. VIEC may at times be required by law to supply your personal information and in particular to the Department of Immigration and Citizenship, Australia under the eVisa guidelines.
Consent: Wherever required by law to obtain your
consent before supplying your personal information, VIEC will seek your
consent.
Access to personal information:
Dr Dipu Sebastian
VIEC, GPO Box 516
Sydney NSW 2001
Phone: +61- 421 997 819
E-mail:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
COMPLAINTS PROCESS
VIEC is committed to dealing with complaints
in accordance with the rules of natural justice. Implicit in this is the
necessity for the following:
| -
The complainant is to be allowed the opportunity to be heard in a
manner which provides sufficient time and information for the complainant to
prepare a statement.
-
The person considering the complaint should do so with an open
mind and without bias.
-
The complaint is to be dealt with promptly.
-
Any decision is to be conveyed to the complainant in writing.
|
Complaints procedure
If a student has a complaint, whether against
VIEC or a higher education provider, he/she should complete a ‘Contact Us Form’
available on the VIEC website. Students may also post or email their
complaints to the above contacts.
Responding to your complaint
After you have lodged your complaint with one
of the above, he/she must answer you in writing within fourteen (14) days. If
you are not satisfied with the response, you can request that the matter be
referred to Dr. Dipu Sebastian, Director International Development, who will
provide a written reply within a further fourteen (14) days.
| 
