Complaints Process
VIEC is committed to dealing with complaints in accordance with the rules of natural justice. Implicit in this is the necessity for the following:
- The complainant is to be allowed the opportunity to be heard in a manner which provides sufficient time and information for the complainant to prepare a statement;
- The person considering the complaint should do so with an open mind and without bias;
- The complaint is to be dealt with promptly;
- Any decision is to be conveyed to the complainant in writing.
Complaints procedure
If a student has a complaint, whether against VIEC or a higher education provider, he/she should complete a ‘Query Form’ available on the VIEC website. Students may also post or email their complaints to the following:
Australia
Renjith Joseph
VIEC Pty Ltd, GPO Box 516
Sydney NSW 2001
Phone: +61- 923 325 85
E-mail: viecaustralia@bigpond.com |
Sri Lanka
Prof. Walter Herath
No 27, Havelock Road, Colombo 05,
Sri Lanka
Phone: + 94-11-2581428/ +94-773402945/+94-777538286
Email: walterherath@yahoo.com |
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India & Nepal
Vandita Bhargava
2nd & 3rd Floor, 7 Arjun Nagar,
Near Toyota Showroom,
Opp. Defence Colony (A-Block),
On Main road – Kotla Mubarakpur
New Delhi – 110 003
Tel: +91-11-40515555,46577550
Email: viec@vieceducation.com |
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Responding to your complaint
After you have lodged your complaint with one of the above, he/she must answer you in writing within fourteen (14) days. If you are not satisfied with the response, you can request that the matter be referred to Dr. Dipu Sebastian, Director, International Development, who will provide a written reply within a further fourteen (14) days. |
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